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KIT: Jawbone Up? More Like Down

May 16, 2014

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This was intended to be a thorough, detailed review of the Jawbone Up, as I feel these activity trackers cost a lot of money for something that is not essential for day-to-day life, so you need a lot of information before making your choice. As you might have guessed from the above image my experience with the Jawbone Up activity tracker was so bad that it didn’t last past three days!

Unfortunately, mine just didn’t work. At all. First up, although unrelated to the actual workings of the band, the sizing seems to be wrong. My wrist measurement should have fit comfortably into a size small, as it did into the perspex “try it on” hole, but when wearing the actual band the end bits stuck out uncomfortably and snagged on clothes and all manner of things, even pulling clean off at one point.

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Anyway, it arrived, I charged it, I read the instructions: of which there were few, but it all seemed very straightforward. I wore it for half a day then excitedly plugged it into my iPhone. No stats. Hmm… Must have done something wrong. Re-charged, reset, reconfigured; wore for bed and all the next day to make sure there was enough data. Still nothing. I start searching on the internet for solutions, and I read that I am to try “soft-booting” and “hard-booting”. Neither work – I figure out that the light isn’t flashing the colours it should flash, anyway. I emailed Jawbone support, telling them the things I’d already done, and received a reply days later simply telling me to do the soft-boot and hard-boot. Great! Thanks for nothing.

The more I pry around the internet, the more I read terrible reviews about this activity band. That when it works, it works great, but users have to send their bands back every few months for a replacement. One review even says that after the warranty on the band was up (after several replacements) Jawbone refused to send any more out. Could I really deal with that amount of hassle.. just for an activity tracker?

Needless to say, the band went back. I bought it from Very who took it back no-hassle, despite claiming on the site it was excluded from their regular guarantee – clearly there had been a few issues previously. I am idly considering the vívofit from trusted brand Garmin although this experience has burned me somewhat. Who really needs one of these things, anyway?!

4 comments so far.

4 responses to “KIT: Jawbone Up? More Like Down”

  1. misspond says:

    Try the Nike Fuelband instead… I trialled it for work last year and it was fabaroo. Saying that these days I don’t feel the need to track every single flipping day! Lol. I use a GPS watch for my runs/hikes and that’s about it. And record my gym stuff in my diary 🙂
    Glad you got a no hassle refund! Many I know who’ve bought this or the fit bit haven’t had much help when it’s gone wrong! x

    • thatsquatbot says:

      I DO fancy a Fuelband but the points thing annoys me – I wish it were just in calories! I use a phone for GPS on runs so I really have no need for anything else.. I just like gadgets. Hehe. x

  2. […] the disaster I had with my Jawbone UP? Yeah, that kinda put me off activity trackers for a little while. Recently though I was approached […]

  3. […] trackers and I haven’t always gotten along. I’ve had a Jawbone, which was terrible; a Vivofit, which was good but not hugely useful at the time; and a Nike Fuelband – that […]

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Sarah fitness blog Manchester

sarah@thatsquatbot.com

Welcome to That Squat Bot! I'm Sarah, a Personal Trainer based in Manchester, UK.

I love strength and functional training, but I also love trying different types of movement and using my fitness outside of the gym. I'm vegan who loves avocados and vegetables as much as I love a great veggie burger. I'm also a massive Marvel nerd!

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Opinions expressed are solely my own and do not reflect the views or opinions of my employer.

Occasionally I get sent products for review or work with brands on a mutually beneficial basis; this will be made clear in the post and will have an asterisk (*) next to any gifted items. My opinion is honest and will never be bought. Read the full disclosure policy here.